Title:  Senior Officer - People Development

Job Description

The People Development is responsible for creating and delivering effective training programs tailored to the specific needs of WBG and regional requirement. They collaborate with stakeholders to identify learning objectives, design curriculum, and facilitate the development of skills and competencies necessary for business success.

1.Training Program Development:

• Collaborate with key stakeholders to assess training needs and design comprehensive learning programs aligned with the strategic goals of the bank.
• Develop training materials, modules, and curriculum specific to various banking roles, including customer service, risk management, compliance, financial products, etc. (if any)

2.Training Delivery and Facilitation:

• Conduct/facilitate training sessions, workshops, and seminars for employees, utilizing various instructional methods and techniques.
• Engage participants effectively, ensuring the transfer of knowledge and skills that positively impact job performance.

3.Learning Technology and Tools:

• Evaluate and implement learning management systems (LMS) or other technological solutions to enhance training delivery and accessibility.
• Stay updated with learning technologies and trends to incorporate innovative approaches into training programs.

4.Performance Evaluation and Improvement:

• Assess the effectiveness of training programs through evaluations, feedback, and metrics analysis.
• Collaborate with HR Business Partner and management to identify areas for improvement and implement adjustments to training strategies accordingly.

5.Compliance and Regulatory Training:

• Ensure that all training programs comply with banking regulations, industry standards, and legal requirements.
• Ensure tracking of training related to compliance, ethics, and regulatory of the bank is comply 100%.

6.Training Administration and Documentation:

• Ensure people development budget is well-utilize and reflect program objective and effectiveness of financial balance.
• Maintain accurate records of training activities, attendance, and evaluations.
• Manage training logistics, including scheduling, resources, venues, and training materials.

Job Qualification

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field. A Master’s degree or professional certifications in training and development is advantageous.
• Proven experience (typically 3-5 years) in learning and development, preferably within the banking or financial services industry.
• Sound understanding of banking operations, products, services, and regulatory compliance.
• Strong instructional design skills and experience using learning management systems (LMS) and other training technologies.
• Excellent communication, presentation, and facilitation skills in Thai and English, both written and verbal.
• Analytical mindset with the ability to evaluate training effectiveness and recommend improvements.
• Knowledge of adult learning principles and best practices in training delivery.

**This job description serves as a general guideline and can be adjusted based on the specific needs and requirements of the organization offering the position.