ตำแหน่ง: Senior Fraud Management Planning Specialist
Job Description
• Develop fraud management strategies, annual plans, and operational frameworks in alignment with the bank’s risk management policy.
• Act as PMO coordinator, managing timelines, project plans, and progress tracking for fraud-related initiatives and system enhancement projects.
• Monitor fraud issues both inside and outside the bank to develop prevention and control plans aimed at reducing potential fraud risks.
• Define and monitor Service Level Agreements (SLAs) for fraud management activities to ensure operational effectiveness and adherence to international standards.
• Prepare periodic reports on fraud risk management performance, including key issues, resolutions, and improvement plans, for submission to risk management and business units.
• Facilitate project meetings, prepare meeting materials, and follow up on action items and decisions.
Job Qualification
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Bachelor’s or Master’s degree in Business Administration, Finance, Economics, Risk Management, or a related field.
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7+ years of experience in fraud management, risk management, or financial crime within banking or financial services.
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Proven experience in fraud strategy development, annual planning, and operating framework design aligned with risk management policies.
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Strong experience in project management / PMO functions, including timeline management, progress tracking, and cross-functional coordination.
- Experience in defining, monitoring, and reporting Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)