Title: Advanced Application Support Engineer (KSO3X)
Company Overview
KASIKORN Business-Technology Group (KBTG) is a tech arm of KBank. At KBTG, we never cease to develop financial technologies and wide-ranging digital banking services. We are the driving force behind KBank's success, as well as the pioneer of world-class innovations. Utilizing our expertise in fintech, combined with the new generation's outside-the-box thinking, KBTG strives to become the best tech organization of Southeast Asia by 2025.
Learn more about KBTG: http://www.kbtg.tech
Work Where Wow Happens Every Day.
Why You’ll Love Being Part of Our Team:
Join KBTG – where innovation drives impact! With a purposeful mission, collaborative spirit, and a positive attitude, we create fintech solutions that empower. Be part of the future!
How You’ll Make an Impact:
Ensure the smooth operation of software applications by serving as first-tier support for complex software application issues and collaborate closely with application development team to identify root causes, resolve issues and manage application performance along with supervise junior staffs.
What Will Set You Up for Success:
- To be on the first line to provide end-to-end technical support by diagnosing, resolving complex software application issues, and providing appropriate recommendations
- Identify root causes of software application errors and supervise juniors on complex incidents
- Work with application team to investigate and resolve software defects/bugs
- Manage all assigned incidents and application performance
- Coordinate with Infrastructure and Security teams to test UAT / Production applications
- Suggest and encourage the automation of manual processes to drive work efficiency
- Support for additional relevant applications for BAU parameter, testing, and setup
Embracing IDEA (Inclusion, Diversity, Equity, and Accessibility):
At KBTG, diversity fuels innovation. We embrace different perspectives, foster an inclusive culture, and create opportunities for growth. Be yourself, make an impact, and grow with us. Join us.
Rewards That Go Beyond the Paycheck:
- Hybrid Working – Balance office collaboration and remote flexibility.
- Competitive Provident Fund – Secure your future with high contributions.
- Financial Wellness – Expert support and tools for managing finances, including home loans.
- Comprehensive Health Coverage – Enjoy peace of mind with top-tier health insurance and annual health check-ups for you, your spouse, and your children.
- Flexible Benefits – Customize your perks with generous policies, including support for work-from-home equipment, wellness, and more.
- Wellness & Comfort – Recharge in our Nap Room, enjoy occasional massages, and access mental wellness support via Occa.
- Business Travel & Commuting Support – Enjoy Grab for Business rides and other travel perks for professional journey with ease and convenience.
- Continuous Learning – Access Udemy, Coursera, and top training programs.
- K Point Reward – Earn points and enjoy exciting rewards as you grow with us. #LI-AC1