Title:  Advanced IT Application Support (Contract 12 Months)

"Work Where Wow, Happens Every Day"

Become Our: Advanced IT Application Support (Contract 12 Months)

Why You'll Love Being Part of Our Team

At KBTG, we support critical enterprise applications that enable reliable and efficient business operations across the KBank ecosystem. As an Advanced IT Application Support, you will play an important role in ensuring the stability, availability, and smooth operation of business-critical applications.

You will be responsible for supporting MDP, EBAN, DIH, ENHD, and other related existing applications, handling operational incidents, coordinating with development and technical teams, and providing timely issue resolution. You will also contribute to proactive operational activities to improve application reliability and prevent recurring incidents.

How You'll Make an Impact

• Provide application support and operational assistance for MDP, EBAN, DIH, ENHD, and other related applications.
• Monitor application operations and ensure system availability, stability, and performance.
• Analyze, troubleshoot, and resolve application incidents and operational issues within agreed service levels.
• Coordinate and escalate issues to development, infrastructure, or relevant technical teams when required.
• Collaborate with development teams to investigate complex issues, identify root causes, and implement appropriate fixes.
• Perform application installation, configuration, maintenance, and operational support activities as required.
• Handle and coordinate ServiceNow incidents, requests, and operational tickets.
• Support VPN Services P3R1 and other relevant operational access or infrastructure-related activities.
• Perform proactive monitoring and operational activities to identify potential issues and reduce recurring incidents.
• Maintain detailed records of incidents, problems, resolutions, and operational activities.
• Prepare and maintain technical documentation, operational procedures, and knowledge articles.
• Follow established operational procedures, service management processes, and security standards.
• Communicate effectively with stakeholders and provide timely updates on incident status and resolution.
• Continuously improve application support processes, operational efficiency, and system reliability.

What You'll Set You Up for Success

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related fields.
• 2–5 years of experience in Application Support, Production Support, System Support, or related roles.
• Experience supporting enterprise applications in production environments.
• Experience in incident management, troubleshooting, and problem resolution.
• Familiarity with ServiceNow or other IT Service Management (ITSM) tools.
• Experience working with application operations, monitoring, maintenance, and production support processes.
• Ability to analyze application issues and perform root cause analysis (RCA).
• Experience collaborating with Software Development, Infrastructure, Database, and other technical teams.
• Basic knowledge of SQL and database troubleshooting is an advantage.
• Familiarity with Linux/Unix environments, application servers, or enterprise system environments is an advantage.
• Good understanding of SDLC and application support processes.
• Strong analytical thinking, troubleshooting, and problem-solving skills.
• Good communication and coordination skills with the ability to work effectively across cross-functional teams.
• Ability to work under pressure and handle production incidents and operational issues within defined timelines.
• Experience in Banking, Financial Services, or Enterprise Application Support is an advantage.