Title: Advanced IT Application Support - Contractor
Company Overview
KASIKORN Business-Technology Group (KBTG) is a tech arm of KBank. At KBTG, we never cease to develop financial technologies and wide-ranging digital banking services. We are the driving force behind KBank's success, as well as the pioneer of world-class innovations. Utilizing our expertise in fintech, combined with the new generation's outside-the-box thinking, KBTG strives to become the best tech organization of Southeast Asia by 2025.
Learn more about KBTG: http://www.kbtg.tech
Work Where Wow Happens Every Day.
Why You’ll Love Being Part of Our Team:
- Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company with minimum supervision
- Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
- Collaborate with the development team to resolve to complex issues and implement fixes.
- Maintain detailed records of customer interactions, issues, and resolutions.
How You’ll Make an Impact:
- Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company with minimum supervision
- Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
- Collaborate with the development team to resolve to complex issues and implement fixes.
- Maintain detailed records of customer interactions, issues, and resolutions.