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Title:  Advanced IT Application Support - KSoft (ZS2AS)

Job Description

- Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company with minimum supervision
- Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
- Collaborate with the development team to resolve to complex issues and implement fixes.
- Maintain detailed records of customer interactions, issues, and resolutions.

Job Qualification

- Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company with minimum supervision
- Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
- Collaborate with the development team to resolve to complex issues and implement fixes.
- Maintain detailed records of customer interactions, issues, and resolutions.

Remark: This position requires a criminal record information check prior consideration for employment to ensure safety and maintain standards of the organization.
Requisition ID:  4111
Job Function:  Intelligence Engineering and Data Technology
Company:  KASIKORN SOFT
Work Location:  KBTG Building, Muang Thong Thani

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