Title:  Advanced IT Operations Engineer. (KPR3AS)

Job Description

Supervise, analyze, and support junior colleagues and team to enhance IT-related operations, ensuring the seamless functioning of organization technology infrastructure as well as proactively identifying areas for improvement and optimization in IT infrastructure and operations.

Job Qualification

• Identify areas to improve the effectiveness and efficiency of IT operation through optimized and efficient people, process, and technology
• Give counsel, guidance for bringing IT operational system to be used in conjunction with the application and other system
• Supervise, identify, and support team in designing, improving, and developing IT operation processes for continuous efficiency
• Initiate improvement across batch and backup management, operation management, and IT resiliency
• Supervise and enhance backup and recovery processes, ensuring data integrity and adherence to recovery point objectives (RPOs) and recovery time objectives (RTOs)
• Supervise and ensure high availability, reliability, and performance of all IT systems and applications, minimizing downtime and disruptions
• Support and perform the scheduling and execution of batch jobs to ensure they run efficiently and meet business needs
• Supervise and assess system performance, identify bottlenecks, and implement performance optimization strategies
• Monitor the performance of IT systems, proactively identifying areas for improvement and optimization
• Troubleshoot complex technical issues, guiding the resolution process and minimizing disruption to business operations
• Collaborate with personnel responsible to develop playbooks or work instruction, to improve proactive-incident handling, reduce overall incidents
• Collaborate with cross-functional teams to identify and prioritize IT needs, ensuring technology solutions align with business requirements