Title: Application Support Specialist (SQL) (Contractor)
Job Description
Specific Requirement:
Programing Language : Java, Python, Shell/Batch Script
OS: LINUX, WINDOW
DB : SQL
Other Skill : Microsoft Office, Networking, Web Service
Coordinate with relevant parties, Negotiation and Communication skills.
Incident, Prioritization, and Time-management skills.
Experience with ticketing systems and incident management tools.
Excellent problem-solving and analytical skills.
Troubleshoot and investigate the root cause of incidents that happen with application systems.
- Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company at a certain level of supervision
- Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
- Investigate and identify the root causes of technical problems.
- Collaborate with the development team to resolve normal issues and implement fixes.
- Maintain detailed records of customer interactions, issues, and resolutions.
Job Qualification
- Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company at a certain level of supervision
- Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
- Investigate and identify the root causes of technical problems.
- Collaborate with the development team to resolve normal issues and implement fixes.
- Maintain detailed records of customer interactions, issues, and resolutions.