Title: IT Application Support
"Work Where Wow, Happens Every Day"
Become Our: IT Application Support
Why You’ll Love Being Part of Our Team:
Join KBTG – where innovation drives impact! With a purposeful mission, collaborative spirit, and a positive attitude, we create fintech solutions that empower. Be part of the future!
How You’ll Make an Impact:
- Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company at a certain level of supervision
- Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
- Investigate and identify the root causes of technical problems.
- Collaborate with the development team to resolve normal issues and implement fixes.
- Maintain detailed records of customer interactions, issues, and resolutions.
What Will Set You Up for Success:
- Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company at a certain level of supervision
- Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
- Investigate and identify the root causes of technical problems.
- Collaborate with the development team to resolve normal issues and implement fixes.
- Maintain detailed records of customer interactions, issues, and resolutions.