Title:  IT Application Support - KSoft (ZS1AS)

Job Description

How You’ll Make an Impact

• Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company at a certain level of supervision
• Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
• Investigate and identify the root causes of technical problems.
• Collaborate with the development team to resolve normal issues and implement fixes.
• Maintain detailed records of customer interactions, issues, and resolutions.

Job Qualification

• Unix command
• Available to response incident call 27*7 and cooperate with relate team
• Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company with minimum supervision
• Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
• Collaborate with the development team to resolve to complex issues and implement fixes.
• Maintain detailed records of customer interactions, issues, and resolutions.