Title:  Problem and Incident Management Specialist (E-Channel)

Job Description

• Supervise and monitor the E-Machine and all electronic channel to be able to use in accordance with the direction of the Bank's services.
• Encourage the team to help each other identify problems. Analyze the cause and assess the impact including solving the occurred problems so that the E-Machine can return to service.
• Analyze the machine performance data to guide the management of the Bank's E-Machine or all related persons.
• Track project progress and project evaluation or changes that has been carried out and help driving towards the accomplishment of the projects according to the plan within the specified time frame.

Job Qualification

• Bachelor's degree or master's degree in Information Technology Management or other related fields.
• Work experience of 2 years or more. Experience in System Analyst, Data Analysis, Incident Management or Problem Management will be an advantage.
• Having IT skills or technical skill in E-Machine will be an advantage. (ATM/ECD)
• Having skills in data preparation, analysis of alternatives, management summary.
• Having skills in communication and coordination in order to achieve results.
• Ability to use Advance Excel.
• Able to work well as a team.