Title:  Senior IT Application Support - KSoft (ZS3AS)

"Work Where Wow, Happens Every Day"

Become Our: Senior IT Application Support (Contract 12 Months)

Why You'll Love Being Part of Our Team

At KBTG, you will join our Payment Hub & Open Platform 2 team to support and maintain API Management and Open API platforms that enable seamless connectivity between KBTG and its business partners.

You will play a key role in ensuring system stability, service availability, and operational efficiency by providing application support, managing partner onboarding, and resolving technical issues across multiple applications and infrastructure platforms. You will also collaborate with internal Business Units, Product Owners, Application Owners, and external partners to deliver reliable and secure API services.

How You'll Make an Impact

• Manage new partner onboarding for UAT and Production environments across API products using Apigee UI and Web Back Office.

• Monitor and manage partner certificates, connectivity configurations, and security requirements.

• Provide technical guidance to partners on API connectivity standards, mTLS, certificates, and related policies.

• Provide first-tier application support and handle incident calls, troubleshooting, and issue resolution.

• Investigate application incidents by analyzing logs, source code, and system configurations.

• Monitor application performance and system availability using tools such as ELK, Kibana, Grafana, GCP Stackdriver, and GitLab.

• Support API Management platforms, Linux-based environments, OpenShift, Virtual Machines, and Google Cloud Platform (GCP).

• Coordinate system maintenance, quarterly patching, configuration changes, and Change Requests.

• Support network, infrastructure, domain, and application changes, including ad-hoc service requests.

• Collaborate with Business Units, Product Owners, Application Owners, and external partners to ensure smooth system operations.

• Prepare and maintain operational reports, including bi-weekly, monthly, and Dataflow reports.

• Maintain operational documentation, partner onboarding records, service request tracking, and knowledge-sharing repositories.

• Provide 24/7 system monitoring and application support to ensure service continuity.

What You'll Set You Up for Success

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related fields.

• Experience in IT Application Support, Production Support, System Administration, or related technical roles.

• Good command of Unix/Linux commands and operating systems.

• Strong understanding of RESTful APIs, mTLS, SSL/TLS certificates, and trust configurations.

• Hands-on experience with Postman, Keystore Explorer, and cURL.

• Knowledge of network infrastructure and concepts, including Firewall, VIP/F5, WAF, GTM, DNS, Ingress/Egress, and Network Zones.

• Familiarity with OpenShift, Linux Virtual Machines, Google Cloud Platform (GCP), and ELK Stack.

• Experience with monitoring tools such as Grafana, Kibana, GCP Stackdriver, BigQuery, and Looker.

• Good communication and coordination skills, with the ability to work effectively with internal teams and external partners.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to learn new technologies and systems, such as Apigee, Spring Boot, and Web Portals.

• Highly responsible, detail-oriented, and capable of managing multiple operational tasks simultaneously.

• Able to provide 24/7 monitoring and support based on the assigned shift or support schedule.

• Good command of English communication is an advantage.