Title:  Senior IT Operations Engineer

Why You’ll Love Being Part of Our Team:

Join KBTG – where innovation drives impact! With a purposeful mission, collaborative spirit, and a positive attitude, we create fintech solutions that empower. Be part of the future!

Job Summary

The Senior IT Operations Engineer will be responsible for supervising, analyzing, and supporting junior colleagues and teams to enhance IT-related operations, ensuring the seamless functioning of organization technology infrastructure as well as proactively identifying areas for improvement and optimization in IT infrastructure and operations.

How You’ll Make an Impact:

• • Identify areas to improve the effectiveness and efficiency of IT operation through optimized and efficient people, process, and technology.
  • Give counsel and guidance for bringing IT operational system to be used in conjunction with the application and other system.
  • Supervise, identify, and support team in designing, improving, and developing IT operation processes for continuous efficiency.
  • Initiate improvement across batch and backup management, operation management, and IT resiliency.
  • Supervise and enhance backup and recovery processes, ensuring data integrity and adherence to recovery point objectives (RPOs) and recovery time objectives (RTOs).
  •  Supervise and ensure high availability, reliability, and performance of all IT systems and applications, minimizing downtime and disruptions.
  • Support and perform the scheduling and execution of batch jobs to ensure they run efficiently and meet business needs.
  • Supervise and assess system performance, identify bottlenecks, and implement performance optimization strategies.
  • Monitor the performance of IT systems, proactively identifying areas for improvement and optimization.
  • Troubleshoot complex technical issues, guiding the resolution process and minimizing disruption to business operations.
  • Collaborate with personnel responsible to develop playbooks or work instruction, to improve proactive-incident handling, reduce overall incidents.
  • Collaborate with cross-functional teams to identify and prioritize IT needs, ensuring technology solutions align with business requirements.

What Will Set You Up for Success:

• Bachelor's degree in information technology, computer science, computer engineering, or related field.
• Minimum 10 years related work experience in IT service or IT operations.
• Understanding concept of IT operation management and technology which is being used and utilized as fundamental.
• Understanding of IT networks, operation, security, cloud technologies, batch processing tools, scheduling software, recovery solutions, including data replication and off-site storage.
• Excellent problem-solving skills with a strategic mindset to address complex technical challenges.
• Strong troubleshooting skills and the ability to diagnose and resolve technical issues promptly. 
• Effectively work under pressure and to agreed deadlines and targets.
• Outstanding multitasking skills, capable of efficiently managing multiple projects and priorities while maintaining quality and accuracy.
• Excellent communication and interpersonal skills, capable of collaborating effectively across diverse teams and stakeholders.
• Background in technology industry, banking or financial services business is an advantage.
• Certified in ITIL, CompTIA, CISSP, CCNA, or equivalent is an advantage.
  
  

Embracing IDEA (Inclusion, Diversity, Equity, and Accessibility):

At KBTG, diversity fuels innovation. We embrace different perspectives, foster an inclusive culture, and create opportunities for growth. Be yourself, make an impact, and grow with us. Join us.

Rewards That Go Beyond the Paycheck:

• Hybrid Working – Balance office collaboration and remote flexibility.
• Competitive Provident Fund – Secure your future with high contributions.
• Financial Wellness – Expert support and tools for managing finances, including home loans.
• Comprehensive Health Coverage – Enjoy peace of mind with top-tier health insurance and annual health check-ups for you, your spouse, and your children.
• Flexible Benefits – Customize your perks with generous policies, including support for work-from-home equipment, wellness, and more.
• Wellness & Comfort – Recharge in our Nap Room, enjoy occasional massages, and access mental wellness support via Occa.
• Business Travel & Commuting Support – Enjoy Grab for Business rides and other travel perks for professional journey with ease and convenience.
• Continuous Learning – Access Udemy, Coursera, and top training programs.
• K Point Reward – Earn points and enjoy exciting rewards as you grow with us.