Title: IT Application Support - KLabs (ZL1AS)
Job Description
- Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company at a certain level of supervision
- Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
- Investigate and identify the root causes of technical problems.
- Collaborate with the development team to resolve normal issues and implement fixes.
- Maintain detailed records of customer interactions, issues, and resolutions.
Job Qualification
- Provide assistance related to the installation, operation, and maintenance of specific computer software application programs as per the work instruction by company at a certain level of supervision
- Coordinate and escalate the issues that are not in company work instruction to application team or direct supervisor
- Investigate and identify the root causes of technical problems.
- Collaborate with the development team to resolve normal issues and implement fixes.
- Maintain detailed records of customer interactions, issues, and resolutions.